xiao Casino & Sportsbook Service Notice

xiao operates in supported jurisdictions only; we do not offer our services in regions where online wagering is prohibited by law. This page clarifies where xiao is available, what account holders must verify, and how we handle jurisdiction-related requests.

Our platform provides football sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Funding is available through DANA, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment). All services are jurisdiction-restricted; access outside supported regions is not permitted.

Users are solely responsible for verifying that their access to xiao complies with their own jurisdiction's law. We do not provide legal advice, and we are not liable for users' non-compliance with local regulations. If you are unsure whether xiao is available in your region, consult your local authorities or a legal professional before registering an account.

Service availability and supported jurisdictions on xiao

xiao is available only in jurisdictions where our operator has regulatory approval to offer casino and sportsbook services. We maintain a list of supported regions; if your location is not listed, xiao services are not available to you, and you should not attempt to register.

Supported regions include cities across Southeast Asia where online gaming is permissible by local law. This includes Jakarta, Surabaya, Bandung, and Medan, subject to compliance with Indonesian regulations where applicable. However, even within nominally supported countries, local provincial or municipal laws may restrict access. You are responsible for verifying your specific locality's regulations.

We do not operate in jurisdictions that have explicitly prohibited online wagering. Attempting to access xiao from a prohibited region may result in account closure, fund forfeiture, or legal consequences. We monitor account registrations and access patterns; if we detect activity from a prohibited jurisdiction, we suspend the account and return any remaining balance to your source payment method.

Account eligibility and age verification on xiao

All xiao account holders must be of legal age in their jurisdiction (typically 18 or older). During registration, we collect your date of birth and conduct automated age verification. If you are flagged as underage, your account is immediately closed and any funds are returned to your source payment method.

We do not knowingly provide services to underage users. If you become aware that you registered xiao under a false age, inform support immediately. Attempting to circumvent age verification by using another person's identity documents is prohibited and may result in permanent account closure.

Your identity is verified through an uploaded government-issued ID (passport or national ID card) during the KYC process. We use automated document scanning; if your document is unclear or does not match your account details, verification fails and you are asked to resubmit. Repeated failed verification attempts may trigger account review or suspension.

User responsibility for local law compliance

xiao provides the platform and tools; you are responsible for ensuring that your use of xiao complies with the law in your jurisdiction. We cannot monitor or guarantee that all users are accessing xiao from supported regions at all times. If you travel to a jurisdiction where xiao is prohibited, you must not access your account from that jurisdiction.

By registering an xiao account, you represent and warrant that:

• You are of legal age in your jurisdiction.
• Online gaming and sportsbook activity are permitted in your jurisdiction.
• Your registration and use comply with all applicable local, state, and national laws.
• You are not accessing xiao from a jurisdiction where such services are prohibited.
• You accept full responsibility for any legal consequences arising from your use of xiao.

xiao is not liable if your use of our platform violates local law. We do not provide legal counsel, and we do not indemnify users against legal claims related to jurisdiction or regulatory violations.

Data privacy and our xiao policy

We protect your personal data (email, name, date of birth, ID document) using industry-standard encryption. Data is stored securely and used solely for account verification, payment processing, and compliance with applicable law.

We do not share your personal data with third parties except where legally required (e.g., if a government authority in a supported jurisdiction requests information to verify legal compliance). In such cases, we comply with lawful requests and do not notify users in advance if prohibited by law.

For full details on how we collect, store, and protect your data, see our Privacy policyYour data is retained for as long as your account is active and for a retention period after closure (typically one year) to meet regulatory requirements. You may request data deletion after this period by contacting support.

Account restrictions and jurisdiction-based closure on xiao

If you move to a jurisdiction where xiao services are prohibited, inform us immediately and we will facilitate account closure and fund withdrawal. If we detect that you are accessing xiao from a prohibited region without disclosure, we reserve the right to suspend your account pending investigation.

During suspension, you cannot place new bets or play games. Your existing funds remain in your account and are not forfeited unless we confirm a violation of these terms. If the suspension is resolved (e.g., you confirm you are no longer in a prohibited jurisdiction), your account is reactivated.

If we confirm that you have been accessing xiao from a prohibited jurisdiction in violation of our terms, we close your account and initiate a withdrawal of any remaining balance to your source payment method within 5–10 business days. This withdrawal is final; no further disputes are accepted.

Contact and legal inquiries

If you have questions about jurisdiction eligibility, regulatory status, or your account's jurisdiction compliance, contact our support team via in-app chat during business hours (Monday–Friday, Jakarta time). We respond to jurisdiction-related inquiries within one business day.

For formal legal inquiries or regulatory requests, contact our legal team via email (details available in the app). We comply with lawful requests from government authorities in supported jurisdictions.

xiao services are available only where local law permits. By using xiao, you accept these terms and acknowledge your sole responsibility for legal compliance in your jurisdiction. If you have any doubt about whether xiao is available in your region, do not register an account.